returns

Returns

What is your return policy?

For all returns enquiries, please email us ASAP and we will happily work with you to try to resolve any issues.

If your item as arrived damaged or the wrong product has been shipped, please contact us at hello@herculevanwolfwinkle.co.uk within 14 days of delivery. Please include photos of the damaged product, your order number, and any other details you may have about your order.

All open edition prints are printed on demand to your personal specification, therefore we are unable to offer returns and exchanges for buyer’s remorse on these items.

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items (however we will endeavour to offer replacement products where possible).

Can I exchange an item?

For all exchange enquiries, please email us ASAP and we will happily work with you to try to resolve any issues.

Please note, that in order for us to exchange an item it must be returned to us in the same condition as received. The cost of return postage is the responsibility of the customer and you may be charged for redelivery of the exchanged items.

Because all open edition prints are printed on demand at the point of order, we are unable to accept exchanges on these items.

Return Policy

For open edition prints that are printed on demand to your personal specification, we are unable to offer returns and exchanges for buyer’s remorse or sizing errors from the buyer. Please therefore ensure that you have carefully reviewed your order prior to completing your payment.

Any claims for misprinted/damaged/defective items must be submitted to us within 14 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 14 days after the estimated delivery date. Claims deemed an error on our part will be covered at our expense.
If there is an issue with your order, please contact us first before to returning your item – hello@herculevanwolfwinkle.co.uk . For any items that are returned, please retain your proof of posting certificate, as we cannot be held responsible for anything that gets lost or damaged in transit.

Wrong Address – If you have provided an address that is considered insufficient by the courier, the shipment will be returned to our suppliers. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed – Shipments that go unclaimed are returned to our suppliers and you will be liable for the cost of a reshipment.

Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. the supply of goods that are made to the consumer’s specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons, therefore we reserve rights to refuse returns at our discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

For all returns enquiries, please email us ASAP and we will happily work with you to try to resolve any issues.